Epic Systems · 2026-03-11 · major
Epic AI Agents — Art, Penny, and Emmie for Healthcare
Epic unveils three AI agents at HIMSS 2026: Art for clinical documentation (20-30% faster discharge summaries), Penny for revenue cycle (42% faster prior auth), and Emmie for patient self-service (58% fewer billing messages). 85% of Epic customers now use Epic AI.
Epic's trio of AI agents automate clinical documentation, revenue cycle, and patient self-service in the nation's largest EHR.
Key specs
| Discharge summary speed | 20-30% faster |
|---|---|
| Prior auth submission | 42% faster |
| Billing messages reduced | 58% |
| Epic ai adoption | 85% of customers |
What is it?
Epic Systems, the nation's largest electronic health records vendor, launched three AI agents at HIMSS 2026. Art listens during patient visits and drafts clinical notes, extracts incidental findings from radiology, and queues orders. Penny streamlines prior authorization, automates coding, and generates appeal letters. Emmie answers patient questions in MyChart, reschedules appointments, and provides care plan reminders.
How does it work?
Art uses ambient AI to transcribe clinical conversations and generate structured notes. At Riverside Health, users spend 32% less time on documentation. Penny's AI-generated prior auth responses are accepted 92% of the time without edits. Emmie at Rush University reduced billing-related customer service messages by 58%, and at Ochsner Health handled 14,900 appointment reschedules, saving 750 staff hours.
Why does it matter?
Healthcare is drowning in administrative burden — clinicians spend more time on paperwork than patients. Epic's agents attack this at the source: the EHR itself. With 85% of Epic customers now using Epic AI, these agents are rapidly becoming the default healthcare workflow. The metrics (20-30% faster documentation, 42% faster prior auth) translate directly to cost savings and clinician satisfaction.
Who is it for?
Healthcare systems using Epic who want to reduce administrative burden on clinicians and staff.
Try it
Available to Epic customers through standard upgrade paths.